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Computer User Support Specialists

Company Name:
Norgate Technology
Norgate Technology, Inc. in Garden City, NY has multiple openings for Computer User Support Specialists. While working under the close supervision and at the direction of IT professionals, individuals will assist users by monitoring the daily performance of computer systems. Job duties also include the following:
Answer user inquiries regarding computer software or hardware operation to resolve problems. Enter commands and observe system functioning to verify correct operations and detect errors. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refer major hardware or software problems or defective products to vendors or technicians for service. Develop training materials and procedures, or train users in the proper use of hardware or software. Confer with staff, users, and management to establish requirements for new systems or modifications.
REQUIREMENTS: Two years of related experience in any position providing the required skills and abilities.
Additional Information:
Job Site: 200 Garden City Plaza, Suite 208, Garden City, NY 11530
Travel: No travel; no telecommuting. Job duties are project-based and performed on long-term assignments at various unanticipated sites within the United States which may require relocation at the end of each project.
Mail Resumes To: ATTN: Sindhu Nair, 200 Garden City Plaza, Suite 208, Garden City, NY 11530
No calls or emails. EOE.
Must be legally authorized to work in the United States without sponsorship

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