Customer Service Associate Community, Social Services & Nonprofit - Garden City, NY at Geebo

Customer Service Associate

ACI Long Island ACI Long Island Garden City, NY Garden City, NY Full-time Full-time $40,000 - $60,000 a year $40,000 - $60,000 a year The Customer Service Associate will be responsible for communicating with prospective customers on behalf of our exclusive clientele.
The Customer Service Associate will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client.
The primary objective is to drive performance improvements and brand recognition.
As the Customer Service Associate, you are a vital player in scaling the growth of our client and creating memorable, long-lasting impressions for the customer.
We seek someone with a high level of performance and drive to succeed.
You are excited to work in a fast-paced setting and handle the daily nuances of working with multiple personalities.
Your communication skills are next level, including an empathetic demeanor and expert active listening ability.
Ultimately, the objective is to ensure we meet excellent service standards to maintain customer and client satisfaction.
Customer Service Associates
Responsibilities:
Work with customers daily to provide product and service information, address and resolve concerns, and process order requests and escalations Document all customer activities, resolutions, recommendations, and complaints Build sustainable relationships and trust amongst customers through open and interactive conversations Interpret customer needs utilizing consultative and active listening skills to provide tailored product/service recommendations that best suit their lifestyle Manage customer complaints with ease and efficiency, provide practical solutions, and escalate to necessary departments to ensure a prompt resolution Meet with Senior Leadership to evaluate progress, set goals, and maintain a high level of performance Go the extra mile to engage and support customers.
Customer Service Associate Requirements:
At least 1-2 years of proven Customer Service, Customer Support, or Sales Experience Track record of high-level performance and an intense desire for growth and advancement Possess a confident attitude and strong communication and presentation skills Empathetic demeanor and passion for working and helping people in an individual or team setting Able to multitask, prioritize and manage time efficiently in a fast-paced, entrepreneurial environment Job Type:
Full-time Pay:
$40,000.
00 - $60,000.
00 per year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Weekend availability Work setting:
In-person Work Location:
One location.
Estimated Salary: $20 to $28 per hour based on qualifications.

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