Customer Service Manager
3.
4 44 minutes ago Full Job Description Position Summary The Customer Service Manager manages and supports the Customer Service team as well as supporting key customers and territories.
Duties include leading and developing the customer service team, introducing strategies and processes to ensure the business is meeting the needs of the customer and creating a reputation for great service, improved communication and constantly looking for ways to improve.
Desired candidate is a self-starter with a customer-friendly approach and a strong work ethic.
Must be team oriented, multitask capable, have working knowledge of MS Office products, possess strong verbal and written communication skills, work efficiently and effectively in a fast-paced environment, maintain a professional demeanor in potentially stressful situations, take a proactive approach to problem identification and a creative approach to resolution Supervisory
Responsibilities:
Responsible for the Customer Service staff located in Garden City NY.
Duties and
Responsibilities:
Hands on leadership of the customer service team, with a focus on motivating and training to deliver a high standard of customer service.
Design, implement and monitor performance metrics across all facets of the team's responsibilities and harmonize those metrics at both locations.
Ensure all tasks and deliverables of the team are completed on time and to a high standard.
Operate under a continuous improvement approach by defining and implementing new processes and procedures to optimize the team's productivity across both locations.
Improve, develop, and implement a customer service strategy and best practices at each location, with clear policies and procedures flowed through the business, including the development of feedback/complaints procedures for customers to use.
Implement measures to understand customer satisfaction and improve services while minimizing the causes of customer escalations to upper management.
Investigate and solve customer problems, which may be complex or long-standing.
Communicates with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
Ensures compliance to US Export Regulations.
Responsible for team recruitment and supporting internal career development.
Act as primary customer POC for customer escalations and run Weekly/Daily Delivery-Status Calls which have been escalated via customer complaints.
Act as Liaison with Shop in compiling line of Balance presentations for Customer Escalation calls Responsible for building key relationships both internally and, provide with our customers and ensuring compliance and communication of contractual obligations.
Reviews purchase orders, performs order entry and maintenance, manages customer websites and portals, and resolves customer issues.
Communicates with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
Ensures compliance to US Export Regulations.
Responsible for team recruitment and supporting internal career developmen Education and
Experience:
4 year Marketing/Business Undergraduate degree or equivalent 3-5 years of management experience in a manufacturing environment 3-5 years as a Customer Service Representative in a manufacturing environment.
Required Skills and Abilities:
Proven team player who has demonstrated capabilities in the following areas:
excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
Ability to work well under pressure, multi-task and meet deadlines.
Strong computer skills are a must, to include:
Word, Excel, PowerPoint; Oracle experience strongly preferred Other:
Travel:
0-5% (customers).
Estimated Salary: $20 to $28 per hour based on qualifications.
4 44 minutes ago Full Job Description Position Summary The Customer Service Manager manages and supports the Customer Service team as well as supporting key customers and territories.
Duties include leading and developing the customer service team, introducing strategies and processes to ensure the business is meeting the needs of the customer and creating a reputation for great service, improved communication and constantly looking for ways to improve.
Desired candidate is a self-starter with a customer-friendly approach and a strong work ethic.
Must be team oriented, multitask capable, have working knowledge of MS Office products, possess strong verbal and written communication skills, work efficiently and effectively in a fast-paced environment, maintain a professional demeanor in potentially stressful situations, take a proactive approach to problem identification and a creative approach to resolution Supervisory
Responsibilities:
Responsible for the Customer Service staff located in Garden City NY.
Duties and
Responsibilities:
Hands on leadership of the customer service team, with a focus on motivating and training to deliver a high standard of customer service.
Design, implement and monitor performance metrics across all facets of the team's responsibilities and harmonize those metrics at both locations.
Ensure all tasks and deliverables of the team are completed on time and to a high standard.
Operate under a continuous improvement approach by defining and implementing new processes and procedures to optimize the team's productivity across both locations.
Improve, develop, and implement a customer service strategy and best practices at each location, with clear policies and procedures flowed through the business, including the development of feedback/complaints procedures for customers to use.
Implement measures to understand customer satisfaction and improve services while minimizing the causes of customer escalations to upper management.
Investigate and solve customer problems, which may be complex or long-standing.
Communicates with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
Ensures compliance to US Export Regulations.
Responsible for team recruitment and supporting internal career development.
Act as primary customer POC for customer escalations and run Weekly/Daily Delivery-Status Calls which have been escalated via customer complaints.
Act as Liaison with Shop in compiling line of Balance presentations for Customer Escalation calls Responsible for building key relationships both internally and, provide with our customers and ensuring compliance and communication of contractual obligations.
Reviews purchase orders, performs order entry and maintenance, manages customer websites and portals, and resolves customer issues.
Communicates with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
Ensures compliance to US Export Regulations.
Responsible for team recruitment and supporting internal career developmen Education and
Experience:
4 year Marketing/Business Undergraduate degree or equivalent 3-5 years of management experience in a manufacturing environment 3-5 years as a Customer Service Representative in a manufacturing environment.
Required Skills and Abilities:
Proven team player who has demonstrated capabilities in the following areas:
excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
Ability to work well under pressure, multi-task and meet deadlines.
Strong computer skills are a must, to include:
Word, Excel, PowerPoint; Oracle experience strongly preferred Other:
Travel:
0-5% (customers).
Estimated Salary: $20 to $28 per hour based on qualifications.
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